WinCleaner

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WinCleaner Customer Care Center
  • Welcome to WinCleaner Support

    Our .COM Website address is now .ORG -- WinCleaner.org is the new Web address.

    Activation Issue? - Because our Website address has changed, you may need to click here to get the latest WinCleaner OneClick Update to fix the issue.

    For other issues, please select one of the options on the left for the support that is required. If a direct option for your support issue does not exist, check out the FAQs option for answers to some of the most frequently asked questions by WinCleaner Users.

    If your support issue is not solved by any of the other options, you may contact WinCleaner Customer Support by clicking on Contact Support Team.

  • Re-download Your WinCleaner Product

  • Recover My Forgotten Serial Key

  • Update My Email Address

  • How Do I Install My WinCleaner

    If your WinCleaner Software was purchased as a boxed product from a retail store, follow the instructions found on the instruction sheet in the box.

    If your WinCleaner Software was purchased on a USB Key, please follow the instructions that are on the printed material inside the plastic packaging that the Key was stored in.

    If you purchased your product directly on-line from our website, you will be sent a link to download your software. Once your download has completed, double-click the downloaded file. By default, this file is located in your Downloads folder. Please check your web browser preferences to confirm the location of downloaded files.

  • How Do I Activate My WinCleaner?

    To activate your product, make sure that your PC is connected to the Internet, then run WinCleaner by double clicking its icon on the Windows Desktop. On the Activation screen fill in the required information. Double check the Serial Key to make sure that it is typed in correctly.

    If the Activation fails, one of the following may be the causes:

    1. The computer is not connected to the Internet. An Internet connection is required for the Activation process to complete successfully. Make sure your computer is connected to the Internet before you try to activate your software. 2. The wrong Serial Key is being entered. If you purchased a Retail Boxed product, your Serial Key is on the instruction sheet in the box. If you purchased a USB Key product, the Serial Key will be on the inside of the packaging card material in the plastic shell. 3. The Serial Key characters are not being read correctly. Some letters and numbers look alike and can cause problems. For example: the letter B and the number 8, the letter K and the letter X or the letter V and the letter Y. Please double check your Serial Key entry to make sure that there are no spaces between any of the characters and all letters, numbers and hyphens are typed in exactly as shown.
  • Activation Limit Has Been Reached

    If you see 'Activation Limit Reached' error when trying to activate WinCleaner, the allowed activations for your product have been used up. Please Contact Customer Support to have your activation limit extended. Some conditions may apply.

  • Contact Customer Support

    If your support issue is not resolved by any of the other options, please submit the details of the issue to WinCleaner Customer Support by clicking here.

How do I install my WinCleaner product?

If your WinCleaner Software was purchased as a boxed product from a retail store, follow the instructions found on the instruction sheet in the box.

If your WinCleaner Software was purchased on a USB Key, please follow the instructions for the Key.

If you purchased your product directly on-line from our website, you will be sent a link to download your software. Once your download has completed, double-click the downloaded file. By default, this file is located in your Downloads folder. Please check your web browser preferences to confirm the location of downloaded files.

Why doesn't my WinCleaner product activate with my Serial Key?

There are a few possible causes for this problem:

1. The computer is not connected to the Internet.

An Internet connection is required for the Activation process to complete successfully. Make sure your computer is connected to the Internet before you try to activate your software.

2. The wrong Serial Key is being entered.

If you purchased a Retail Boxed product, your Serial Key is on the instruction sheet in the box. If you purchased a USB Key product, the Serial Key will be on the inside of the packaging card material in the plastic shell.

3. The Serial Key characters are not being read correctly.

Some letters and numbers look alike and can cause problems. For example: the letter B and the number 8, the letter K and the letter X or the letter V and the letter Y. Please double check your Serial Key entry to make sure that there are no spaces between any of the characters and all letters, numbers and hyphens are typed in exactly as shown.

Where do I find my WinCleaner Product Serial Key?

If you purchased a Retail Boxed product, your Serial Key is on the instruction sheet in the box. If you purchased a USB Key product, the Serial Key will be on the inside of the packaging card material in the plastic shell.

If the Serial Key still cannot be found, please contact Customer Support with your proof of purchase.

What can be done if I have lost my Serial Key?

If you have WinCleaner installed on another PC, launch it and then click the About button at the bottom of the Main Screen. Your Serial Key will be shown on the About Window.

If you do not have WinCleaner on any other computer and it was purchased online from our Website or if it has already been activated once, click the 'Forgot My Serial Key' option on the left to have your Serial Key sent to your email address. To inquire about a Serial Key replacement, please Contact Support. Some conditions may apply.

Can I use my WinCleaner product after my suscription has expired?

Your WinCleaner product will not function after it expires and will need to be Renewed. We recommend that you Renew Your Service to continue to get all the benefits of your product.

How long should WinCleaner OneClick take to scan my computer?

The amount of time WinCleaner OneClick takes to complete a scan will vary from computer to computer. The scan time is based on the number of files and file types, the amount of accumulated clutter, the speed of the PC and the speed of the hard drive. The scan process can also be slowed down by Anti-Virus software. It is best to turn off any Anti-Virus software while using WinCleaner to get the best performance.

I plugged in my USB Key and nothing happend. Now what?

If nothing happens when you plug in your WinCleaner USB Key, please press and hold down the Windows Key on the keyboard and then press the letter 'E'. You should see the USB Key show up. Double click the Setup.exe.exe file to install WinCleaner on your PC.

If there is a problem with your USB Key, please click the 'Re-download Software' option on the left and enter the details to get your WinCleaner by download.

Does the USB Key need to be plugged in to use WinCleaner?

The short answer is No. Once WinCleaner OneClick is installed from the USB Key onto your PC, it can be run anytime you need it by clicking its icon on the Windows Desktop. Please keep the USB Key as a backup in case you need to re-install WinCleaner at a later date.